You can call us at (225) 261-3605 from 8:30 am to 9:00 pm Monday through Friday EST. You can send an email or leave a voice mail at any time.
What about privacy and security?
No information we collect for order processing or from inquiries is shared with any other company or website. Your information is only used to contact you when necessary. Credit Card information is only used to bill you for products and services ordered.
Our secure shopping cart uses the latest secure server technology. Your order is submitted and retrieved with a secure connection to our server and remains secure at all times.
Most experts consider that ordering securely on the internet is as safe or safer than giving your information over the phone or to stores. Many cards have a Zero Liability policy and most other credit card companies limit your liability to $50 or less in the case of fraudulent use of your card.
Can I order 2-color printing from you?
We suggest you get the best value for your dollar and go for full color. Nonetheless, you may use any of our product pages (with the exception of postcards and business cards) to order 2-color printing.
Simply place your order as usual, then specify in the comments section that it's a 2-color job and what PMS colors you have selected (additional fees for PMS matching may apply). Since we are so efficient at producing high-quality 4-color work, 2-color pieces will be priced the same as 4-color. 2-color postcards and business cards will be converted to 4-color process equivalents before printing.
Can you print jobs that are different than the standard formats that you offer?
Yes. Use our form on the File Specs & Uploads page to request a quote on any job that doesn't fit our standard formats.
Is there an extra charge for bleeds?
No. Unlike many other companies, all our prices include full bleeds free of charge.
How do I order multiple pieces?
To keep things simple, please place a separate order for each different printed piece you want produced. For example, if you want 3 different 11x17 brochures, please place 3 orders. Obviously, the price for 3,000 of one brochure is not the same as the price for 1,000 each of 3 different brochures. However, if you are ordering 2 or more different products, such as brochures and postcards, your items can be placed on the same order.
What kind of paper will my job be printed on?
We have several paper types available, depending on what you are ordering. The individual pricing pages show available options.
How well will my job match what I see on my monitor?
Most people are surprised at how well their job matches what they see. But because of wide differences in monitor calibration and the different technologies used, some printed colors may not exactly match the colors on your specific monitor.
Will you match a sample I print out on my own printer, or a previously printed sample?
At Our Company, part of the way we offer fast turnaround and low pricing is by printing to a "pleasing color" standard, using standard ink densities. Therefore, there is no guarantee that your finished piece will approximate your printed sample. This is due in part to the widely varying results from different output devices including inkjet and laser printers, continuous tone proofing devices, high-resolution film-based proofs, and different than true offset lithography. Even from one commercial printing firm to another, there can be significant differences in results. In particular, inkjet and laser prints are known to look substantially different than true offset lithography.
If you require precise color match, please contact us to arrange for a film-based Press-Match proof. Once you approve the additional fees (starting at $200), we will produce and send you a hard proof via overnight delivery. When you approve and return the proof, we will match the color of the proof when printing your final piece.
There are substantial additional charges for precise color match service. Also, if you request color correction or other changes after you see your proof, there will be a minimum of another $200 charged for color correction time and a new set of film and proof.
Bottom line: the final product we produce for you is unlikely to match the output from your inkjet -- it will look more professional!
How do I place an order and have my graphic designer upload my files separately?
When you place your order, select the "I will be having someone else upload my files." option. The link beneath this option allows you to send an email to the person with your files, giving them both your order number and a link to the page they will use to upload your files. When you finish placing your order by clicking the "Send Order" button, you will receive a confirmation that includes your order Number. Give your designer your order number and have them upload the files from our File Upload page. Do not have them upload the files without your order number, or we may not be able to match them with your Order.
How long does it take for me to get the Confirmation of my job?
Once you have placed your order, you should get it within 2 hours after we receive your electronic files.
How long will it take to get my order?
Most jobs will be shipped within 5 business days after you approve your proof online. Shipping by DHL takes from 1 to 5 business days to get to you depending on your location.
How can I get my order even faster?
Our standard service is quite fast. We ship your order within 5 days after you approve your proof online, via DHL-ground. In most parts of the country, that means you will have your order in about 7-10 days after the order is placed. If you want to receive your order faster, select one of our faster handling options or upgraded shipping options when you place your order.
Shipping Services
Our online shipping prices are valid within the continental United States. For Alaska and Hawaii, please order using 2nd Day Air service. We are also happy to ship to you anywhere around the world. Please provide us the exact shipping address (street address if available), along with the quantity and product type you want to order, and we will let you know the additional shipping costs. Please note that some services are not available to all countries.
Where can I check shipping transit times?
We primarily use DHL for standard ground shipments. You can view DHL Ground Time-In-Transit map by entering our zip code, 33312, at this page: http://www.dhl.com . Since these are not guaranteed times, please allow an extra day in your schedule, or upgrade to a faster shipping option.
Will I always receive exactly the quantity I order?
Most of the time, we ship you slightly more than you ordered, free of charge. On occasion, we ship slightly fewer pieces than you ordered. Printing industry trade standards allow for underages of up to 5%. If you plan to send your print order to a mailing list or need a guaranteed quantity, we recommend that you order 5% over the minimum quantity you need.
What if I want to change something on my order after I've placed it or approved the proof?
We require an electronic "paper trail" for all changes made after your initial order is placed. You may make changes to such things as quantity, shipping method, or shipping address by going to the Change Order Request page. Please note that some changes cannot be made after certain stages in the production process -- for instance, the quantity cannot be changed once your job has been printed.
What is the graphic design process?
Once your order is placed, a designer will be assigned to your job. You will receive your first proof within 48 hours. If for some reason, you do not receive a proof, please contact us (occasionally, emails our designers send out are blocked by virus or spam protection software). Our designers will work with you until you are completely thrilled with your design. Occasionally, extra design fees will apply (with written approval) when creative exceeds five proofs.
PLEASE NOTE: If you order design services and recieve a proof and cancel your design or print order, YOU WILL
BE CHARGED FOR DESIGN SERVICES.
How do I upload a file?
Go to the “File Specs and Upload” page on this web site and click the 'Upload Button', a new window will open where you can upload your files.
